Customer Testimonials
I recently had a transmission replaced under warranty by Biener Ford. My service advisor, Steve, was very knowledgeable & helpful. They stayed in contact with me throughout the process, arranged for a new unit to be brought in & I am completely satisfied with the result. Everything is now back to manufacturers standards & I highly recommend them!
They are great on service ,very professional and reliable, special attention from the manager ,Mr Steve
I recently brought my car in for service and, as always, had a great experience. Jennifer was professional, friendly, and very communicative throughout the entire process. The service was completed so quickly it genuinely surprised me! I really appreciate the consistent, high-quality service at this dealership. Highly recommend!
If you're in the market for a new truck I recommend this dealership. When you go there ask for Mohammed. He definitely is the best!!
Excellent service. Courteous employees!
No pressure, which sells the car for me and I appreciate it. Customer service is great!! My 3rd car from this dealership.(2 Mustang GT’s and 1 Mach e) Andre and Simon always take care of us. They are very respectful and again, just let you make a decision without putting pressure on you! Highly recommend!!!
Steve, the service advisor was very nice. Got me in on time. They kept the car clean the mechanic. I don’t know his name but he did a very good job. Everything he did he Took his time to do the right job. Also he was very neat while working and he was also dressed very neatly, of course in Ford mechanical clothing. everyone seemed very nice. Yes, I will go back to this place.
The service writer was extremely courteous & professional satisfying my concerns for my vehicle. The manager quickly addressed my vehicles standing with the IRS as I had not recieved the advertised Tax credit Thank you
Great experience! 10/10 would recommend!!
Great customer service!
Great service.
Brought car for noise in the rear. Mechanic test drove the SUV and was able to determine it was rear slip differential. Repair went well and grateful for the extended warranty.
it was a wonderful experience having all AC work done for my ford. Service advisor Steve helped me with all this. specially car pick up and drop off valet service was great.
Beiner Ford gave me the best price by far. Andre was great.
Ozzie is amazing! I feared I'd be overasking, but he was so patient, attentive, and caring and got me what I needed! Amazing customer service! 🫂 #CustomerService #Ozzie #Support #Appreciation
I traveled all the way from the Upper East Side, and I was blown away by the amazing service! The entire process of getting a warranty repair was a breeze. The Ford service team was fantastic, and of course, my point of contact, Jennifer, was incredible! Thank you so much for everything your the best in NYC, I’ll Be back for an oil change soon!
Service rep excellent & I was kept up to date with all necessary & suggested repairs & maintenance. Car work & inspection done in a good timeframe.
Always have great service when I take my car in here
Had an absolutely seamless experience with Biener Ford today. From start to finish, everything was top-notch. Steve was a class act through and through—professional, courteous, and communicative. They picked up my car right from my driveway, performed a multi-point inspection and 10K oil change maintenance, and had it back to us before lunch. Talk about convenience! I couldn't be happier with the service. Highly recommend Biener Ford to anyone looking for a trustworthy, efficient, and customer-focused service team.
You can tell a lot about a shop by their garage. This is a very organized, and clean space and I felt more than comfortable leaving my car there during repair.
Recently purchased a vehicle from Biener Ford. My sales person was Andre Vega, I highly recommend using him because of his patience, knowledge of vehicle and overall professionalism. He made the process of purchasing a car smooth minus all the pressure that car salesman usually possess. God bless Biener Ford for having him, I will definitely return to Biener Ford for another vehicle in the future.
Great experience with Biener Ford of Great Neck. Danny (sales) was most helpful and has a relaxed style that is professional without being overly aggressive. He was patient and readily available to answer my many questions. It was a pleasure to work with him to secure my new car purchase. Thank you.
Professional, courteous they get the job done. No reason to go to any other Ford dealer.
They are simply the best service providers. Always accommodating their customers. Happy to be their customer. Michele
Best Ford Dealer on Long Island - Bought my truck elsewhere unfortunately but their service is amazing. Jenn, thanks again!
I recently purchased a Ford Mustang from Biener Ford, and I must say, the experience was nothing short of exceptional. Right from the moment I stepped onto the lot, I was greeted with a warm smile and amazing professionalism. The standout, however, was my salesperson, Mohammed Pirzada, who went above and beyond to ensure I found the perfect car to suit my needs. Mohammed was incredibly knowledgeable and patient, answering all my questions and providing insightful advice without any pressure. He took the time to understand exactly what I was looking for and provided options that fit my criteria seamlessly. ... Read More Google - Mar 23, 2025
It was excellent steve service rep was very helpful
Steve Tomasik was the best service consultant, everything was smooth from point a to b and his demeanor was very nice.
Jennifer is !always so helpful, polite and professional
Buying my first car was a big deal, and I’m so glad I chose Biener Ford! I came in already knowing what I wanted, and with the help of Ozzie and Tim, the entire process was smooth, stress-free, and even enjoyable. They were both incredibly knowledgeable, patient, and made sure I understood every step along the way. From the test drive to the paperwork, everything was handled efficiently and professionally. I truly felt like they had my best interests in mind. If you’re looking for a dealership that values its customers and makes car buying easy, I highly ... Read More Google - Mar 15, 2025
I've read horror stories about vehicle purchasing. Bait and Switch, etc. When I found the truck in wanted, I used the contact me box on the Cargurus site for Biener Ford. Immediately, I had an appointment the following day. Wanted to make sure it wasn't sold 4 weeks ago!
I met salesman " Lucky"! He showed the truck, we quickly came to a final decision on price. No headaches, no hassles, just a very easy procedure. Lucky made sure truck was ready and waiting when I arrived. He followed the sale through the entire process and even checking ... Read More Google - Mar 11, 2025
Went in for a recall on my truck. they took care of it and was in and out within an hour
I want to thank Simon. He is an amazing salesman, and he made the whole transaction very easy. He went above and beyond with my purchase he is very professional and courteous . Biener Ford is the place to go.
This was my Second purchase from Danny. I came in 3/1/25 for Ford’s truck month. They had the F-350 in the exact configuration online for a few months, figured this was the best time to take advantage of all the incentives and work out a deal on left over inventory. I Couldn’t be happier. LOVE my new F-350. Danny got me the price I wanted, finance got me the APR is wanted and we got everything wrapped up within a few hours. Showed up at 9am left at 3pm with a brand new truck. Thanks again!!
Almost Forgot to ... Read More Google - Mar 2, 2025
Amazing experience overall! I brought my car in for service near work and dealt with Jennifer. She called me a Lyft to get me to the office and then arranged to have the car delivered to me when it was ready. The most painless experience I ever had servicing any car. Thanks Jennifer!
Checkin was easy. Paying was easy. I had a display recall. Dropped off Tuesday 8 am. Delivered to my door Wednesday 5 pm. Seemed long. Ale had tire pressure sensors. Apparently replaces 2 that’s $500. I also had the the cross track and blind spot sensors. Supposedly they need to take off number at least 2 hours diagnostic that would be 500 again just to check it out. I say forget it. Ford quality 😆ridiculous the Honda blind spot sensors at least beeped. Ford a lite blinked. Also the apple gps is better than ford gps. For some reason my wife still likes likes explorer.
Beginning in October 2024, the audio in our brand new Ford Escape PHEV purchased at Empire Ford in Huntington began working only intermittently. After three trips to that shop in which they had the car for a total of about five weeks, they did not repair it, even though each time we picked it up we were told it was fixed. Then the Navigation Fault showed up. I called Ford corporate. Tech there said take it to a different shop. Best advice ever. Steve understood the problem, the audio was fixed with updates in one visit, and the navigation fixed the ... Read More DealerRater - Feb 28, 2025
Service and sales are great and professional.
Quick and easy
Steve was FANTASTIC. I will be going to Biener Ford for everything
I had a great experience! The staff was incredibly courteous, and the service was impressively fast. Everything was handled efficiently, making the overall experience smooth and enjoyable. I’ll definitely be returning!
Had a great and seamless experience. Very Happy with our Ford Bronco. Thanks Mohammad for making the process simple & quick!!
Only the best experiance at Biener Ford..they make you feel like family… the staff gives you 100 percent undivided attention.
I had plans of buying another mustang , but service for my first one was so horrible, I’ll probably never purchase another ford again just so I don't have to deal with their garbage service. You have to pull teeth to have them repair components they damaged and cover warranty. But their go to is not being able to duplicate any issues until you run out of warranty, than they will find the issue in a matter of minutes, but while your under warranty you will have to bring it back a total of 6 times.
Really made it easy. Buying a car can be a pain - I spent as much time laughing and joking while the paperwork was being drawn up as anything. A pleasure doing business.
Andre was amazing. Easy to deal with. Gave me a great price. And was not overly aggressive. It was an amazing experience and Andre made it super easy.
Great service and communication. Issue resolved.
Biener Ford has been our go-to dealership for the past two years, and the overall experience has always been exceptional. A special thanks to Simon Han for his outstanding customer service and dedication. His expertise in marketing and communication makes the car-buying process seamless and enjoyable. We continue to return to this dealership for new vehicles because of Simon's professionalism and commitment to excellence.
After a bad experience at a different ford dealership, I stoped into biener ford looking to discuss my options to purchase a Bronco. Being a young woman, I was not being taken seriously by some of the salesmen I interacted with before. I absolutely did not feel like that was the case at Biener. I told them about my prior experience, they apologized and provided service that exceeded my expectations. The manager Ken worked with me himself to get me the best deal possible on a 2024 Outer Banks Bronco. After I purchased the car ones of the employees walked me ... Read More Google - Jan 27, 2025
Mohammed helped me lease a Ford Bronco Sport at a great price. Mohammed and his team are awesome. I am very pleased how smoothly the transaction went. I will definitely recommend Biener Ford to all my friends and family. Thank You.
Great customer service and communication. In particular Jennifer Arevelo. She worked with and for me and her efforts on my behalf were fantastic. I have been a Ford owner for over 30 years and the team at Biener are the best.
Steve in Service is the man, now there's a guy who takes pride in his work.
Renewed my faith in a proper car dealership. Sales and service here have been great. Thank you Andre, and thank you Steve in service.
Great additional pieces to have someone drop off the car when it's done. 👍🏻
Ozzie was the best! A very friendly and knowledgeable salesperson and Ken started me off with processing, while Isaac the sales manager finished on the day of pick up. Very satisfactory experience all around. Would recommend them to anyone interested in purchasing a new or used vehicle!
Prompt service delivered in time frame stated. Very informative and polite staff. Comfortable waiting area. Highly recommend Biener for all your vehicle needs.
This review is long overdue! We dealt mainly with Danny who was terrific; very knowledgeable and gave us honest feedback and recommendations. He also appeared to work closely and fairly with his colleagues; across the board, and up & down the ladder. While I’ve had a license for 24 years, I’ve always lived in Urban areas and this is my first car. I LOVE it!! It’s perfect for us. Danny offered his time to ensure we knew how to finesse all the extra bells and whistles. Unfortunately we had other appointments and had to run. Hoping to go ... Read More Google - Jan 4, 2025
We had an incredible experience buying a Bronco with Andre. He was very knowledgable, professional and friendly. We certainly will recommend this dealership and Andre to others in the future! We also appreciated how this Ford location was not pushy at all and they let us take our time to make a decision
Great service ever from a service center. Steve Tomaski great service Advisor accompany all my isues with my shelby. Would highly recomend.
Everyone there was amazing. Very helpful to say the least. A special thanks to Frank, truly the best. I have many dealerships around my house but I chose to comeback because of the professionalism and attention to detail that he put in. He made sure to put me in the best car for me and was attentive no matter the time. Even after work hours he puts his clients first. I highly recommend the dealership. Thank you for the new car!
Biener Ford Service is a Great place to service your vehicle (s). I dealt with manager Steve, Jennifer and service director Peter. All good people, try to make it happen. My vehicle repaired and needed additional touch ups and no problem, was scheduled to address. I recommend this Business positively , they work hard to take care of customers needs.! By the way, Biener Ford repairs other brands as well with OEM parts. Call them, make an appointment and see the results.
customer service is not weak (bad communication) and they were slow (repaired under warranty) but the truck is fixed well and drives smoothlythank you.
The people in Biener Ford were great. Should out to Ken and Ozzie for taking care of me. Its my first time buying a car in my life so this is pretty much a nerve wracking big decision. It’s really beautiful used car though, it has everything that I want and need: Only reason I give 4 stars is I was the dealership since 1:30 PM but was only attended around 6 PM but I understand its a busy day, 4 hours plus was just too long for me. Again, lovely people and clean and beautiful dealership! I recommend them.
Steve in service was so accommodating. My issue was diagnosed and dealt with in less than a day.
Simon is the best.
Steve Tomaski had patience and did an excellent job servicing my truck! I highly recommend him!
Steve was a great service agent! Communicated well! Offered some incentives! Very happy with the work!
Great place!!! Very nice team!!!
Andre was a great help and was patient in answering all my questions. He would come and update me in anything that was happening during the purchase process. Would recommend 100%
Good service, fast turn around
We are pleased to report that Jennifer at the front desk and Luis, the mechanic, have consistently demonstrated exceptional friendliness and helpfulness. We have also observed that both of them and the rest of your staff treat all customers with great respect. We are more than satisfied with the services provided. Having been regular customers of Beiner for over a year, we can only say positive things about the overall service—especially Jennifer and Luis' professionalism and dedication. Thank you for having such outstanding team members. Sincerely, Mr and Ms Muga
We would like to. praise the outstanding service provided by the Ford Service Department at Biener Ford. We would especially like to say how outstanding Steve Tomaski is. He is patient, friendly, knowledgeable and is always there to help. He is a gem. All of Biener Ford is WONDERFUL!
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Great experience. My car was repaired better than new. Steve in service was very professional and helpful.
Biener Ford took really good care of us with our used car purchase. Special thanks to Ken for addressing and taking care of all our needs. As a customer I felt like I was put first and treated with the highest respect and priority. Really good experience and highly recommended.
Excellent, Speedy service
