Customer Testimonials
Jennifer was spectacular and unbelievably helpful. She really took care of us, answer all our questions, and was super responsive.
⭐⭐⭐⭐⭐ I recently brought my new Ford in because one of the tires was slowly leaking air. Although the wait was longer than expected, the service team took great care of me and made the experience a positive one. A special thank you to Steve, who was professional, friendly, and helpful throughout the entire process. He kept me informed and made sure my concern was addressed. The team fixed the tire at no charge, which I greatly appreciated. Excellent customer service and a dealership that stands behind its customers. Thank you, Steve, and the entire service department!
I am so happy about the complimentary service offered by Biener Ford of picking up my car and updating the rear camera recall. Everyone that I spoke to, especially Steve, as well as all the drivers of the my vehicle, were most courteous and efficient, that I am so glad we purchased the car at your dealership. Thank you so much! Immy Burns
The service staff consistently demonstrates a high level of professionalism and courtesy. As our company operates a fleet of 15 Ford vehicles, I have experience with numerous Ford dealerships, and I can confidently state that Biener Ford consistently provides exceptional service. The appointment scheduling process is efficient, and the service itself is prompt.
Always great when getting my car serviced. Friendly staff. They make it so easy.
Best car dealership, especially for services! A one-stop shop for everything you need, and Steve from service goes above and beyond. Every visit is an excellent experience, and you don’t have to worry about anything!
Nice friendly oil change experience at Biener. Noah was very professional. So was the whole team.
Easy to make appt was taken on time. Service rep explained recalls very well. Said car would be ready around noon. It was and was able to pick it up at 1 pm. As asked if I needed rides to and from. I d coined. Two service reps I spoke with were excellent and an asset Bieber Ford. Very pleased with service by Biener Ford. Good job all Thanks
Noah is such a hardworking service advisor. He is great.
Had a great experience here Noah went above and beyond to help me
Very Professional!!
My most recent experience at Biener was excellent. I went in for a simple inspection and address a recall. What I realized that I needed to replace the registration sticker also I asked Steve to take care of it for me and he jumped through hoops to make sure it was done. Greatly appreciated
Rolando and the financial guy were great when I brought my car off my lease.. They both went out of their way to be helpful and made the process easy. Thank them for me. And if I was to buy a car again I would ask for Rolando.
Went in to get some window deflectors put on my car, the guys in the service department were extremely kind, friendly, helpful, informative, and professional. Shoutout Noah and George
I was down on my luck when I spoke with Jennifer from the Service Department at Great Link. She took the time to explain all of my options and went above and beyond to help me find discounts. She truly listened to my concerns and made me feel valued as a customer. Jennifer’s professionalism, patience, and dedication made a stressful situation much easier. If you ever visit Great Link, ask for Jennifer. She will take great care of you! Thank you, Jennifer, for your outstanding service.
I would highly recommend! They are incredible and won’t go anyplace else!!!!
My 2010 Ford Focus was in for what I assumed was a quick in and out NYS Inspection. Nope. Turns out my old car had a lot to fix to bring it up to passing. My service representative, Noah Reed, was gentle, fully versed in all the adjustments necessary and made sure I understood and agreed before signing the service agreement. My car needed parts and the promised ready date was exactly the one Mr. Reed told me. A special shoutout to this friendly, professional and dedicated representative who enhanced my experience.
Ian was easily the most kind, easy-going salesperson I’ve ever met in any industry. We loved dealing with him. The rest of the crew there seemed good too but IAN- you were awesome.
I recently purchased a new van from this dealership and had a great experience from start to finish. The entire process was smooth, transparent, and stress-free. A special thank you to Rolando, who went above and beyond to help me find the right van and made sure everything was handled professionally. He was knowledgeable, responsive, and genuinely cared about making the experience a positive one. If you’re looking for a new vehicle and excellent customer service, I highly recommend this dealership. Thanks again, Rolando!
Ian has been a wonderful help in assisting us with our Explorer. We love our car and we are thankful that he takes care of us every time we come in. Thank you Biener Ford and Ian!
Very professional and informative. Will always use them
Easy as one two three!
Great experience! Bieber went out of their way to help out with the radio repair. They kept me updated with what was happening very happy with the service
Fantastic dealership experience - easy to deal with and no hassle. Would definitely recommend Rolando and the entire team.
The service department is top notch. Communication is great and I love that they offer rides to and from the dealership while my vehicle is being serviced.
Great service . Came in, they did what had to be done and I was out within 45 minutes . Friendly and helpful staff .
Very good service, service manager was very efficient and got the job done very quickly
Top experience, particularly when compared to other dealers. Professional throughout: from the advice on selecting a car, the transparency on prices (other dealers inflating cost by 20%) and the detailing and collection of the vehicle. I was really pleased with the experience of dealing with Biener Ford, particularly Ian who went above and beyond to help me select my vehicle
Great lighting and friendly outgoing staff but the roof needs to be repaired because of damaged ceiling possibly leaking. State of the art facility and needs more souvenirs
I bought my 2021 Mach e from you this past January. Subsequently the app indicated I should have the 12v battery checked out. Your service department installed a new battery.
I was charged full price for this. Even though I bought the extended warranty. Staff explained that the battery is a wear and tear item not covered under the warranty.
I dispute any wear and tear. Certainly no wear and tear done by me in three months of ownership. I was sold a car with a bad battery. When I bought the car I had reasonable expectation of a useful battery. ... Read More Google - May 6, 2026
Generally I have a fear of auto shopping however Amit at Biener Ford was very helpful and informative. No high pressure as he asked me where I would be comfortable at in payments and he got me there without any pressure or haggling. Took care of everything and all was ready for pick up as planned. He explained my wife all about her new Bronco and helped answer all her questions...signing all contracts was also quick and easy and well explained... Mike H.
Amazing staff very professional and shout out to Rolando for everything he did for us !!
I was treated respectfully and professionally by Ian and Biener management. There was no hard-sell on extras, which I greatly appreciated.
Pedro and Rolando were extremely helpful in buying our new Ford Bronco. They were easy to work with.
Biener Ford was upfront and very transparent on what needed to be done and the communication was key. Kevin Who works in service was awesome! They gave me a loaner car while my car was being repaired Thank you to All at Biener Ford
Steve from service was/is outstanding!
Excellent service. Super fast. Great work.
(Translated by Google) Thanks Biener Ford, I'm very happy with my car. If you're looking for a Ford, ask about the trade-in program with Pedro (#myfordguy) and Mei Li. Financing is very clear, they explain everything, the warranties are great, and they answer all your questions. Until next time! Biener Ford is the best!
(Original)
Gracias Biener ford estoy muy feliz con mi carro . Si busca un ford pregunte por el programs de intercambio de vehiculos con Pedro #myfordguy y Mei Li financiamiento explica todo las garantias muy bien y responde todas las preguntas . Asta la próxima !!! ... Read More Google - Apr 22, 2026
Great dealership. Just bought a transit. Great place.
Amazing customer service and a great group of people. Ozzie helped me get my car quick and easy with no hassle would recommend to anyone looking to purchase from them.
Ian was amazing and got us in and out within a reasonable time!!
This was an amazing service coming out to St Luke’s to do the update
Great selection and even better staff. Amit was awesome!
They did a great job on the car
Steve was great and willing to help! Will be returning
Very quick and responsive service. Customer well taken care of. Great coffee also. !!
Great service and excellent job.
Wonderfull
Great treatment a Biener Ford! Steve in the service department took great care of me. He explained everything that was being done and kept me informed of all timelines. Couldn’t ask for more
Noah was excellent!
Ozzie was a great sales rep
Ian Lawson was great and would recommend him to buy any new car! He was so friendly and knowledgeable. Would recommend!
I own a Mustang Mach-E and absolutely love it. Steve Tomasik is my go-to person whenever I have any issues with my GT, and he consistently provides outstanding service. The service department does seem short-staffed, and more advisors like Steve are needed. Steve truly goes above and beyond, and he deserves recognition for his hard work. He definitely needs a raise. Honestly, if it weren’t for Steve, I would have left Biener Ford. I continue to go back to Biener Ford only because of his excellent service.
The process was smooth and the truck is great.
I want to thank Ozzie from start to finish did a great job to help me get into my F150 raptor de lo mio
Had a pleasant visit everyone was polite and professional.I was thee for a recall.The work was done quickly . Thanks to Steve and Kevin. THEY WERE GREAT
Amit made the process of leasing our Bronco Sport very easy and simple! I appreciated his directness and willingness to move quickly once we agreed on a price. Loving our new car!
Biener Ford has been my go to for two vehicles now..... Ozzie is awesome, professional, kind and makes the experience worth it. If you are shopping around for a car/Bronco go to Biener Ford and ask for Ozzie. You won't regret it.
As always the service team was on point.
Timely, efficient and to the point. No BS..in and out. Steve was informative and kind. Thank you.
I had a great experience. Pedro helped me secure a great deal through the vehicle exchange program and took the time to answer all of my questions and address my concerns.
Great service and they delivered my car to my home after it was fixed
Great service and service manager Noah Reed. Very good experience with Biener Ford. I would recommend them Very highly. They take care of their customers really well. Michael Posner
This is the second time I have needed to visit Biener Ford. Noah provided excellent service.
Thank you Amit for helping me getting this great car in Ford Mustang Mach E. Love this car.
Ozzie and the whole staff was very helpful. I went in to trade in my lease for a new F150 and they got everything done super fast and I walked out with my new truck. I recommend everyone to Biener Ford. Thanks for the great service
(Translated by Google) What (Original) Amit
Excellent service
Friendly and professional.
This the second time I have worked with Ford in Great Neck NY and they did not disappoint. Lloyd did a great deal on a used Ford Escape. Biener Ford provide a fair price upfront and don’t waste customers time on unnecessary fees and other dealers charges. You know what you will pay before going to the dealer. That makes the purchase process enjoyable and efficient. Great car buying and customer experience from a good dealer.
Noah was very professional and kept me informed for the process
My sales Rep Ian was amazing from first meeting to final purchase, explained my situation and he was patient and understanding and gave me my real options, never pushing or rude. Helped me through each step and couldn’t be more helpful. An amazing experience from start to finish
