Customer Testimonials
great quick service
SERVICE EXPERIENCE: Steven, who is the Service Advisor at Biener Ford Great Neck, was exemplary in sorting out complicated servicing and mechanical issues for my truck. He was professional, friendly, knowledgeable and hardworking. Always honest and upfront in our interactions regarding the goal to solve my 22 Bronco’s issue, Steven deserves high marks and praise from me for taking care of me throughout the experience.
Service was great! Better than sales honestly. Steve in Service was amazing! Went above and beyond and super friendly.
Exhalent service and communication! Thank you so much for the help!
Working with Noah in the service department was a wonderful experience. He was helpful, considerate and made the whole process easy!
Noah the service advisor was great and price wide really loors out for me. Honest and straightforward.
I had a great experience at this dealership, especially because of Ralphie, the associate who helped us. He was extremely nice, funny, and very helpful throughout the entire process. He was also very patient with us and never made us feel rushed or pressured.
Ralphie made the whole experience comfortable and enjoyable. He took the time to answer all of our questions, explain everything clearly, and make sure we were taken care of. You can tell he genuinely cares about helping his customers.
I really appreciate all his help and patience. If you’re looking for a car, I definitely ... Read More Google - Sep 15, 2026
Took care of the recall and got me out of there. I miss Marcella who passed away a couple of years ago but otherwise no issues.
BIENER FORD ! 5 STAR SERVICE FROM START TO FINISH STEVE THE SERVICE MANAGER IS OUTSTANDING….explains everything in detail , treats your vehicle with whitecglove service. Works with you on pricing.
Great team. Ian was a pleasure to work with and went above and beyond for us.
The service advisors are really good !!! I made my experience beyond awesome !!! Thank you.
Truly Exceptional Experience – Hands Down the Best Dealership!
It took me a moment to sit down and write this, but I wanted to make sure I voiced my sincere appreciation for this team. I brought my Ford Explorer ST in for service and waited at the dealership, and they couldn't have handled it better. Right at opening, they brought my ST right back into the bay without any delay.
Noah served as my service advisor and was absolute top-tier. His attention to detail, clear communication, and warm attitude made what is usually a routine chore completely hassle-free. Finding a ... Read More Google - Sep 8, 2026
Best service ever
Noah was great to work with. He really checked all of the boxes of customer service
Raffy is the best sales man ever. I went in there with no credit and he made it happen. Came out with a brand new cargo van. Customer gets treated like family. Everyone should go get a car from raffy trust me you won't regret it
Best place to go and get a vehicle. If you want to get treated good with respect and love please visit Raffy one of the best salesmen at this dealership
Noah was great. Very personable and knowledgeable, addressing all my questions and ensuring the car was ready promptly as promised.
Steve the Service Manager was Great. Got my Car in for an oil change and told me there was a Recall that he took care immediately. From the service team to the mechanic Markel, it was a Great Experiance. Will definitely be back again when need too. Thank you Biener team!
A big thank you to Amit Sheinman Very professional individual working at Ford dealership sales. Individual was upfront, extremely helpful and went above and beyond to help me when looking for a vehicle. 5/5 A+
My service person was Noah. He was so helpful and accomodating. He arranged a ride home and when the car was done dropped it off at my house. The price was fair too.
Noah and Pete were an A+++. They were helpful and went above and beyond. Highly recommend.
Because I had two recalls on my old Ford I scheduled an appointment for this week. The service gentleman Steve Tomaski was so understanding and he made special arrangements for me. As it turned out I was able to get there on my own. It was very nice to meet this young man who was and is professional, informative and so pleasant and thoughtful. He was thorough and accommodated me so nicely. Others there were very nice as well. My car now it all fixed and I wanted to say thank you to Steve. More than satisfied with great service ... Read More Google - Aug 22, 2026
The service staff and mechanics are excellent.
My name is Robert Lee. I had a great experience with Steve. I was made to feel extremely comfortable and welcomed. He is extremely knowledgeable and very detailed. It truly was a pleasure having him to work with.
The best dealership in town. I dropped my Ford bronco off And they immediately Uber me home. They over delivered instead of waiting a week they were able to get my car fixed up in a matter of hours. Steve the service manager is lovely and professional He really made my day and the most professional way possible. You can’t beat hospitality and service quite like Ford Beiner, in Great Neck!
Great sales and service dept. SEE IAN to purchase your new FORD ! Peter and Steve to service. ! The team of young gentlemen that work in the service dept were very kind and patient with me 🙂
The service managers were friendly and welcoming and made my experience seem less and enjoyable Noah was a pleasure to work with
Ian was great. Worked with me on my budget and found the perfect car for me. Will do business again.
My sales rep Rafael was amazing from our first meeting to final. He helped us through each step and couldn’t be more helpful. An amazing experience from start to finish!
Great experience wonderful staff
⭐⭐⭐⭐⭐
An exceptional dealership and an incredible group of people!
I had an amazing experience at Ford Biener, especially working with Ian. As a first-time car buyer, I was honestly nervous about the process, but Ian and the entire team made it an experience I’ll always remember.
They were incredibly patient, caring, compassionate, and understanding throughout the entire process. Even when we were pretty far apart on the numbers, they never made me feel pressured or discouraged. Instead, they worked with me, listened to what I wanted, and ultimately found a way to make the deal work. It genuinely felt ... Read More Google - Aug 8, 2026
Biener Ford service was excellent ! They solved an issue that others could not. Through the whole process , they listened to my concerns and were attentive and empathetic. Jennifer and Steve -service reps were kind and communicative. Luis Rivera , the mechanic, was terrific getting to the bottom of the issue where other places could not and thoroughly repairing it . Before returning the car, they made sure it was working perfectly and that my family will be safe. I am very grateful. I also appreciate the valet drop off service that helped make the process stress free. The valet attendant was polite ... Read More Google - Aug 8, 2026
Had a pleasant and unexpected experience with their new service department member. Noah was polite and very accommodating, straight forward. Thanks Noah!
This dealership did a great job and handled things within a few days. I had already known I would need new brakes and I told them that but I still paid what they asked. I had the brakes and rotors done with my mechanic the day I picked up my new vehicle and that was all that needed to be done. I love my newer car!
Clean, beautiful showroom, great inventory. Amazing staff. Used to work with Rafael before, hes the guy you'll want to work with on your next car
Its was a very good experience everyone is nice the sales people are nice and generous and they help you with everything you need only thing they have a large variety of trucks more than cars but otherwise 💪💪💪💪
Steve Tomasik and his team at Biener have given us excellent service and honest guidance consistently over several years. We highly recommend them.
Excellent service, helpful staff, very professional, facility is clean and comfortable.
fantastic,staff great service,also Rolando honest salesman.very hard to find today.picked uo bronco,outerbanks,damn fine 4x4
Jennifer at the service department has been pleasure to work with in getting warranty and service done on my Ford Bronco
Steve is a great person, got me in and out and helped me out with other little problems I had with my truck.
Highly recommend
Pedro Gutierrez was a fantastic salesperson. I called with the exact bin number I wanted from the ford website. He took care of everything while I was at home working. I then came in and signed the paperwork and drove off. Simple. Convenient. Done and done. Great experience. The sales manager was equally as warm and thoughtful as we finalized the lease. Really appreciated our conversation and how efficient the time in dealership was.
Had a wonderful experience- once again -servicing my beautiful 2020 Explorer ST. My Service advisor was excellent, caring and communicative. This is a terrific dealership with great employees!
Had the 1st service done on my 2026 Explorer. I was taken care of in a reasonable amount of time and the staff was very courteous.
I had an amazing experience leasing my Bronco at Biener Ford! The entire process was quick, easy, and stress free. Rolando was honest, kind, knowledgeable, and made everything so simple from start to finish. I truly appreciated his transparency and professionalism. I highly recommend asking for Rolando if you’re looking for a smooth and reliable car buying or leasing experience! I shopped at other Ford dealerships and nothing compares!! Thank you Rolando.
Couldn’t speak more highly of the customer experience from the service team at Biener Ford, specifically Jennifer. Not only did they fix and service our car in 24 hours, they provided Lyfts after dropping the car off and even were able to significantly lower the cost of fixing our issue by 70% by engaging with fords financial services team. Rare that people go above and beyond so I felt compelled to share.
Good people Great service.
Great Service Experience! Steve and Jennifer went out of their way to handle all my concerns and needs and get me back on the road. Thank you!
Jennifer was spectacular and unbelievably helpful. She really took care of us, answer all our questions, and was super responsive.
⭐⭐⭐⭐⭐ I recently brought my new Ford in because one of the tires was slowly leaking air. Although the wait was longer than expected, the service team took great care of me and made the experience a positive one. A special thank you to Steve, who was professional, friendly, and helpful throughout the entire process. He kept me informed and made sure my concern was addressed. The team fixed the tire at no charge, which I greatly appreciated. Excellent customer service and a dealership that stands behind its customers. Thank you, Steve, and the entire service department!
I am so happy about the complimentary service offered by Biener Ford of picking up my car and updating the rear camera recall. Everyone that I spoke to, especially Steve, as well as all the drivers of the my vehicle, were most courteous and efficient, that I am so glad we purchased the car at your dealership. Thank you so much! Immy Burns
The service staff consistently demonstrates a high level of professionalism and courtesy. As our company operates a fleet of 15 Ford vehicles, I have experience with numerous Ford dealerships, and I can confidently state that Biener Ford consistently provides exceptional service. The appointment scheduling process is efficient, and the service itself is prompt.
Always great when getting my car serviced. Friendly staff. They make it so easy.
Best car dealership, especially for services! A one-stop shop for everything you need, and Steve from service goes above and beyond. Every visit is an excellent experience, and you don’t have to worry about anything!
Nice friendly oil change experience at Biener. Noah was very professional. So was the whole team.
Easy to make appt was taken on time. Service rep explained recalls very well. Said car would be ready around noon. It was and was able to pick it up at 1 pm. As asked if I needed rides to and from. I d coined. Two service reps I spoke with were excellent and an asset Bieber Ford. Very pleased with service by Biener Ford. Good job all Thanks
Noah is such a hardworking service advisor. He is great.
Had a great experience here Noah went above and beyond to help me
Very Professional!!
My most recent experience at Biener was excellent. I went in for a simple inspection and address a recall. What I realized that I needed to replace the registration sticker also I asked Steve to take care of it for me and he jumped through hoops to make sure it was done. Greatly appreciated
Rolando and the financial guy were great when I brought my car off my lease.. They both went out of their way to be helpful and made the process easy. Thank them for me. And if I was to buy a car again I would ask for Rolando.
Went in to get some window deflectors put on my car, the guys in the service department were extremely kind, friendly, helpful, informative, and professional. Shoutout Noah and George
I was down on my luck when I spoke with Jennifer from the Service Department at Great Link. She took the time to explain all of my options and went above and beyond to help me find discounts. She truly listened to my concerns and made me feel valued as a customer. Jennifer’s professionalism, patience, and dedication made a stressful situation much easier. If you ever visit Great Link, ask for Jennifer. She will take great care of you! Thank you, Jennifer, for your outstanding service.
I would highly recommend! They are incredible and won’t go anyplace else!!!!
My 2010 Ford Focus was in for what I assumed was a quick in and out NYS Inspection. Nope. Turns out my old car had a lot to fix to bring it up to passing. My service representative, Noah Reed, was gentle, fully versed in all the adjustments necessary and made sure I understood and agreed before signing the service agreement. My car needed parts and the promised ready date was exactly the one Mr. Reed told me. A special shoutout to this friendly, professional and dedicated representative who enhanced my experience.
Ian was easily the most kind, easy-going salesperson I’ve ever met in any industry. We loved dealing with him. The rest of the crew there seemed good too but IAN- you were awesome.
I recently purchased a new van from this dealership and had a great experience from start to finish. The entire process was smooth, transparent, and stress-free. A special thank you to Rolando, who went above and beyond to help me find the right van and made sure everything was handled professionally. He was knowledgeable, responsive, and genuinely cared about making the experience a positive one. If you’re looking for a new vehicle and excellent customer service, I highly recommend this dealership. Thanks again, Rolando!
Ian has been a wonderful help in assisting us with our Explorer. We love our car and we are thankful that he takes care of us every time we come in. Thank you Biener Ford and Ian!
Very professional and informative. Will always use them
Easy as one two three!
Great experience! Bieber went out of their way to help out with the radio repair. They kept me updated with what was happening very happy with the service
Fantastic dealership experience - easy to deal with and no hassle. Would definitely recommend Rolando and the entire team.
The service department is top notch. Communication is great and I love that they offer rides to and from the dealership while my vehicle is being serviced.
Great service . Came in, they did what had to be done and I was out within 45 minutes . Friendly and helpful staff .
Very good service, service manager was very efficient and got the job done very quickly
Top experience, particularly when compared to other dealers. Professional throughout: from the advice on selecting a car, the transparency on prices (other dealers inflating cost by 20%) and the detailing and collection of the vehicle. I was really pleased with the experience of dealing with Biener Ford, particularly Ian who went above and beyond to help me select my vehicle
