Customer Testimonials

The service department has been great. Steve has always gone out of his way. He is a true professional. I have had my Explore in the about 30 times. I travel about 20 mile just for their service department,

Great service. Picked up the car and returned it on time and all work completed as requested

My service experience was a mix of delays and miscommunications but I would like to call out Michael who is a hard working and honest mechanic who understands customer service and acts with integrity. During my many hours of waiting at Biener Ford, after having waited several days of no communication to me despite multiple phone calls to them,, I noticed something which may have explained why this happened. I had to put my personal feelings aside after I noticed a piece of paper with a graphic of some metric which was hanging on a door which read "You ... Read More

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Google - Nov 5, 2026

My service experience was a mix of delays and miscommunications but I would like to call out Michael who is a hard working and honest mechanic who understands customer service and acts with integrity. During my many hours of waiting at Biener Ford, after having waited several days of no communication to me despite multiple phone calls to them,, I noticed something which may have explained why this happened. I had to put my personal feelings aside after I noticed a piece of paper with a graphic of some metric which was hanging on a door which read "You should be embarrassed!". As someone who manages people, I would like the management of this dealership to understand something. You CANNOT treat your people this way and expect them to care. You CANNOT shame people into developing themselves YOU are the ones responsible for developing your own people and should be encouraging them instead of shaming them. Service starts with training and shadowing people so that they can be at their best. I noticed very few people that day coming into the showroom to buy a car. I wonder why I'm a place which is so close to NYC, that so few customers were there. I have always owned Ford cars but I hope that the management of this dealership actually reads this post and stops trying to shame people and instead works to develop them. Try a new approach of you want to have a prosperous business and energized workforce. You cannot beat people over the head and then turn around and expect them to care for your business.

Amazing Service

Went in for an oil change and inspection for my mustang which was purchased through a different dealership. Very friendly and professional customer service. I waited for the car and the timing was good.

Love these guys! Professional and personable all the way through.

Amit Sheinman did a great job selling me my transit van

Recently my Ford Escape had a recall that left me without a car for several days. Steve and his team made sure I had a courtesy vehicle for the duration of the service, kept me fully informed of every step of the process, and my car was fully detailed upon it's return. It looked like a brand new car, inside and out! Thank you Steve and Biener Ford for such EXCELLENT customer service!!!

Our sales associate Mohammed was really helpful and knowledgeable. He made the leasing experience super easy and enjoyable, he came thru with exactly what I was looking for the price I wanted to pay, always reachable to answer all my questions and concerns.

Amit Sheinman did a great job with helping me buy my transit van fast and easy

Amit sheinman did a great job on my lease

Great experience with Amit

Noah is the best. Exceptional service! Would highly recommend

I worked with Ian and I have only great things to say. From the moment my son and I walked into Biener we were greeted by Ian who was a very well spoken gentleman. We felt no pressure at all as we walked around and asked questions. He was patient as we asked a 100 questions! It took us three visits and a ton of phone calls for me to decide and each time Ian could not have been nicer! In the end Ian was able to get me the car of my dreams at a price I could afford!!! I ... Read More

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Google - Oct 12, 2026

I worked with Ian and I have only great things to say. From the moment my son and I walked into Biener we were greeted by Ian who was a very well spoken gentleman. We felt no pressure at all as we walked around and asked questions. He was patient as we asked a 100 questions! It took us three visits and a ton of phone calls for me to decide and each time Ian could not have been nicer! In the end Ian was able to get me the car of my dreams at a price I could afford!!! I highly recommend going to see Ian before you go anywhere else. Thanks Ian Jane

Manager will never call you back. I tried 5 separate times , never received a call back over an important issue I’ve had with my car .

Amit sheinman was great helping me buy my transit van

Amit sheinman was a great salesman did a great job

Great service. Extremely helpful and friendly. Ask for Steve!

Amit sheinman was great selling me my van

Amit sheinman was great he made leasing my new bronco an easy and fast process

Incredibly friendly and efficient, customer service, repaired a recall, and did maintenance at the same time and a very reasonable fee.

great quick service

SERVICE EXPERIENCE: Steven, who is the Service Advisor at Biener Ford Great Neck, was exemplary in sorting out complicated servicing and mechanical issues for my truck. He was professional, friendly, knowledgeable and hardworking. Always honest and upfront in our interactions regarding the goal to solve my 22 Bronco’s issue, Steven deserves high marks and praise from me for taking care of me throughout the experience.

Service was great! Better than sales honestly. Steve in Service was amazing! Went above and beyond and super friendly.

Exhalent service and communication! Thank you so much for the help!

Working with Noah in the service department was a wonderful experience. He was helpful, considerate and made the whole process easy!

Noah the service advisor was great and price wide really loors out for me. Honest and straightforward.

I had a great experience at this dealership, especially because of Ralphie, the associate who helped us. He was extremely nice, funny, and very helpful throughout the entire process. He was also very patient with us and never made us feel rushed or pressured. Ralphie made the whole experience comfortable and enjoyable. He took the time to answer all of our questions, explain everything clearly, and make sure we were taken care of. You can tell he genuinely cares about helping his customers. I really appreciate all his help and patience. If you’re looking for a car, I definitely ... Read More

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Google - Sep 15, 2026

I had a great experience at this dealership, especially because of Ralphie, the associate who helped us. He was extremely nice, funny, and very helpful throughout the entire process. He was also very patient with us and never made us feel rushed or pressured. Ralphie made the whole experience comfortable and enjoyable. He took the time to answer all of our questions, explain everything clearly, and make sure we were taken care of. You can tell he genuinely cares about helping his customers. I really appreciate all his help and patience. If you’re looking for a car, I definitely recommend asking for Ralphie. He made a big difference in our experience!

Took care of the recall and got me out of there. I miss Marcella who passed away a couple of years ago but otherwise no issues.

BIENER FORD ! 5 STAR SERVICE FROM START TO FINISH STEVE THE SERVICE MANAGER IS OUTSTANDING….explains everything in detail , treats your vehicle with whitecglove service. Works with you on pricing.

Great team. Ian was a pleasure to work with and went above and beyond for us.

The service advisors are really good !!! I made my experience beyond awesome !!! Thank you.

Truly Exceptional Experience – Hands Down the Best Dealership! It took me a moment to sit down and write this, but I wanted to make sure I voiced my sincere appreciation for this team. I brought my Ford Explorer ST in for service and waited at the dealership, and they couldn't have handled it better. Right at opening, they brought my ST right back into the bay without any delay. Noah served as my service advisor and was absolute top-tier. His attention to detail, clear communication, and warm attitude made what is usually a routine chore completely hassle-free. Finding a ... Read More

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Google - Sep 8, 2026

Truly Exceptional Experience – Hands Down the Best Dealership! It took me a moment to sit down and write this, but I wanted to make sure I voiced my sincere appreciation for this team. I brought my Ford Explorer ST in for service and waited at the dealership, and they couldn't have handled it better. Right at opening, they brought my ST right back into the bay without any delay. Noah served as my service advisor and was absolute top-tier. His attention to detail, clear communication, and warm attitude made what is usually a routine chore completely hassle-free. Finding a dealership that combines fast turnarounds with genuine customer care is rare, but Noah and this service team hit it out of the park. Huge thanks to Noah for the stellar work—I'm a customer for life!

Best service ever

Noah was great to work with. He really checked all of the boxes of customer service

Raffy is the best sales man ever. I went in there with no credit and he made it happen. Came out with a brand new cargo van. Customer gets treated like family. Everyone should go get a car from raffy trust me you won't regret it

Best place to go and get a vehicle. If you want to get treated good with respect and love please visit Raffy one of the best salesmen at this dealership

Noah was great. Very personable and knowledgeable, addressing all my questions and ensuring the car was ready promptly as promised.

Steve the Service Manager was Great. Got my Car in for an oil change and told me there was a Recall that he took care immediately. From the service team to the mechanic Markel, it was a Great Experiance. Will definitely be back again when need too. Thank you Biener team!

A big thank you to Amit Sheinman Very professional individual working at Ford dealership sales. Individual was upfront, extremely helpful and went above and beyond to help me when looking for a vehicle. 5/5 A+

My service person was Noah. He was so helpful and accomodating. He arranged a ride home and when the car was done dropped it off at my house. The price was fair too.

Noah and Pete were an A+++. They were helpful and went above and beyond. Highly recommend.

No stars should be an option! Asked why the sales man needed certain information to give a quote and he responded with “you walked into my house.” Should have left then. Then when the money man came out to talk and clearly wasn’t happy with our push back stated “did you girls consider…”. Sexism and disrespect at its finest. You should be ashamed. Ford should be ashamed at hiring these people. Disgusting.

Because I had two recalls on my old Ford I scheduled an appointment for this week. The service gentleman Steve Tomaski was so understanding and he made special arrangements for me. As it turned out I was able to get there on my own. It was very nice to meet this young man who was and is professional, informative and so pleasant and thoughtful. He was thorough and accommodated me so nicely. Others there were very nice as well. My car now it all fixed and I wanted to say thank you to Steve. More than satisfied with great service ... Read More

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Google - Aug 22, 2026

Because I had two recalls on my old Ford I scheduled an appointment for this week. The service gentleman Steve Tomaski was so understanding and he made special arrangements for me. As it turned out I was able to get there on my own. It was very nice to meet this young man who was and is professional, informative and so pleasant and thoughtful. He was thorough and accommodated me so nicely. Others there were very nice as well. My car now it all fixed and I wanted to say thank you to Steve. More than satisfied with great service and ending with a what felt like a sincere handshake. So much appreciated.

The service staff and mechanics are excellent.

My name is Robert Lee. I had a great experience with Steve. I was made to feel extremely comfortable and welcomed. He is extremely knowledgeable and very detailed. It truly was a pleasure having him to work with.

Ozzie was our salesperson and we showed interest in a Ford Bronco. I emailed him before I came in and he said he had a white bronco which was just what we were looking for. When we got there, it ended up being a floor model demo with 2000 miles on it. He ran numbers for us, but they came back a little higher than we wanted to spend on a demo. So, I emailed him asking about an Outer Banks Bronco in white. He said he did not have that color but that he could find us one. He sent ... Read More

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Google - May 21, 2026

Ozzie was our salesperson and we showed interest in a Ford Bronco. I emailed him before I came in and he said he had a white bronco which was just what we were looking for. When we got there, it ended up being a floor model demo with 2000 miles on it. He ran numbers for us, but they came back a little higher than we wanted to spend on a demo. So, I emailed him asking about an Outer Banks Bronco in white. He said he did not have that color but that he could find us one. He sent me numbers on that and we told him we were comfortable at that price and to let us know when he found a car. Called him and emailed him after that, it has been 2 weeks and we have not heard back since. No reply whatsoever. Just really poor communication and customer service.

Customer service here is greatly lacking. Once they’ve got you with the car purchase and have to start getting service done they get really rude and disrespectful. Choose a service center that will value your time and business.

⭐ 1-Star Review: Extremely Disappointed With Biener Ford I recently purchased a 2025 Ford Escape Platinum Gray from Biener Ford, and this has been one of the most frustrating dealership experiences I’ve ever had. My car was supposed to be delivered a week later due to my schedule, but the day before delivery I got a call saying they “couldn’t find the title.” That forced me to go back to my bank and redo paperwork, including changing the VIN — completely unnecessary stress that should never happen at a professional dealership. Because of their mistake, I ended up settling for a ... Read More

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Google - May 2, 2026

⭐ 1-Star Review: Extremely Disappointed With Biener Ford I recently purchased a 2025 Ford Escape Platinum Gray from Biener Ford, and this has been one of the most frustrating dealership experiences I’ve ever had. My car was supposed to be delivered a week later due to my schedule, but the day before delivery I got a call saying they “couldn’t find the title.” That forced me to go back to my bank and redo paperwork, including changing the VIN — completely unnecessary stress that should never happen at a professional dealership. Because of their mistake, I ended up settling for a black version of the car. Then today, when they were supposed to finally deliver it, something “came up” again. Now I’m being told there’s a recall and they can’t give me the car at all. Meanwhile, I already transferred my insurance — twice — for cars I never even received. I made sure my end was handled: the money, the paperwork, everything they needed to close out their April 2026 numbers. I even told them I needed the car ASAP because I drive to work for meetings. After all that, I’m still left with no car and now have to start the entire process over again. This has been a complete waste of time, energy, and trust. I would not recommend Biener Ford to anyone based on this experience. ⭐ 1-Star Review: Biener Ford Completely Failed Me My experience with Biener Ford has been nothing short of a nightmare. I purchased a 2025 Ford Escape Platinum Gray, and what should have been a straightforward delivery turned into a chain of mistakes that the dealership created and then dumped on me. The day before delivery, they suddenly claimed they “couldn’t find the title.” Because of their disorganization, I had to go back to my bank and redo paperwork, including changing the VIN. That alone was ridiculous. Then I ended up settling for a black version of the car just to keep things moving. Today was supposed to be the final delivery. Instead, I get yet another excuse — now there’s a recall and they can’t give me the car at all. After all the back-and-forth, all the paperwork, all the wasted time, I STILL don’t have a car. What makes this even worse is that I told them clearly that I need a car ASAP because of my job. I have meetings I must drive to, and my work depends on reliable transportation. They knew this and still treated the situation like it didn’t matter. Meanwhile, my insurance has been transferred twice for cars I never even received. I handled everything on my end — the money, the paperwork, the timing — even helping them close out their April 2026 numbers. They couldn’t handle the basics of their own job. Biener Ford has shown zero professionalism, zero urgency, and zero respect for my time or my livelihood. Now I’m stuck starting the entire process over again because of their incompetence. I would never recommend this dealership to anyone. Save yourself the stress and go anywhere else.

If i can give this service department ZERO stars i would. I don’t think the service department knows how to properly manage appointments. I booked an appointment online for 8:00 AM; it is currently 10:30 AM, and my vehicle is still parked—a technician hasn't even looked at it yet. Sonly came in for an oil change, but these guys make it seem like they’re servicing an aircraft carrier. I have no idea what’s going on. Are they short-staffed? Are they overbooking time slots? Only the man upstairs would know. Customer service is non existent at this place. ... Read More

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Google - May 2, 2026

If i can give this service department ZERO stars i would. I don’t think the service department knows how to properly manage appointments. I booked an appointment online for 8:00 AM; it is currently 10:30 AM, and my vehicle is still parked—a technician hasn't even looked at it yet. Sonly came in for an oil change, but these guys make it seem like they’re servicing an aircraft carrier. I have no idea what’s going on. Are they short-staffed? Are they overbooking time slots? Only the man upstairs would know. Customer service is non existent at this place. One guy with the slick hair back gave me attitude on my way out, refused to give me his name, i mentioned to him that an oil change is not that difficult to complete, he suggested for me… to do the oil change myself. Never coming to this place, ill stick to jiffy lubes. I ended up leaving at 12:15pm with an appointment for 8:00am. I kindly ask that my contact information is removed from your system. Don’t want any messages or calls reminding me of services. Dash cam picture attached of the guy that had an attitude

I’ve been here twice, and they still haven’t been able to resolve the electrical issue with my vehicle. They asked me to leave a review—so here it is. I left my Raptor with them for nearly three days, and they were unable to diagnose the problem. Maybe Ford should take a closer look at whether their technicians are properly qualified to handle these repairs.

DON’T WASTE YOUR TIME AND ENERGY. We came ready to lease a car and in a great mood. Chose this branch because of a misleading ad showing a model they don’t even have in stock. From the start, the experience went downhill. The first rep kept going back and forth with someone named Howie, until we ended up dealing with him directly. The attitude? Rushed, dismissive, and unnecessarily rude — honestly worse than a quick trip to buy milk. Save yourself the frustration. Go to a different branch. One person like this damages the entire experience and reflects poorly ... Read More

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Google - Apr 17, 2026

DON’T WASTE YOUR TIME AND ENERGY. We came ready to lease a car and in a great mood. Chose this branch because of a misleading ad showing a model they don’t even have in stock. From the start, the experience went downhill. The first rep kept going back and forth with someone named Howie, until we ended up dealing with him directly. The attitude? Rushed, dismissive, and unnecessarily rude — honestly worse than a quick trip to buy milk. Save yourself the frustration. Go to a different branch. One person like this damages the entire experience and reflects poorly on the whole team.

I had a very disappointing experience at this Ford location. The salesperson, Howie, was rude and unprofessional. I wasn’t given clear or accurate pricing, and instead received attitude, eye-rolling, and even laughter during the conversation. It made me feel extremely uncomfortable. After spending about an hour trying to get straightforward information with no success, I had no choice but to leave. Overall, a frustrating and unpleasant experience. Don’t waste your time with Howie!!!!!! Rude and zero knowledgeable!!!!

I tried to purchase a new Transit and they were not competitive in pricing even thou I had comparable offers from another dealer. This is an over priced dealership.

Had my vehicle serviced there a few times - expensive but good work. Now they're constantly calling me about my vehicle being due for service, even after I requested to be taken off their call list. Not the kind of dealership I care to take my business to.

I’m thoroughly disappointed with Biener who has owed me a $2,100 rental car reimbursement since October 2025, giving me the run around. This amount was charged to my credit card which kicked it above the theshold!

(Translated by Google) It's awful, I wouldn't recommend anyone go there. The service is terrible. I made an appointment for an oil change at 9:30 am and it was 3:00 pm and they still hadn't come to my car. In the end, they didn't even help me and I had to take my car home. If you're thinking of taking your car there, don't go, run away! Stay far away from there. (Original) Es un horror, no recomiendo a nadie ir ahí, un mal mal mal servicio, hice cita para cambio de aceite a las 9:30 am ... Read More

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Google - Feb 27, 2026

(Translated by Google) It's awful, I wouldn't recommend anyone go there. The service is terrible. I made an appointment for an oil change at 9:30 am and it was 3:00 pm and they still hadn't come to my car. In the end, they didn't even help me and I had to take my car home. If you're thinking of taking your car there, don't go, run away! Stay far away from there. (Original) Es un horror, no recomiendo a nadie ir ahí, un mal mal mal servicio, hice cita para cambio de aceite a las 9:30 am y eran las 3:00 pm y no pasaban mi carro al final no te atendieron y tuve que llevarme mi carro, si están pensando llevar su carro ahí, no vaya salga corriendo mejor aléjese de ahí

(Translated by Google) They lied! The agreed price was increased by several thousand yuan, wasting my time. I was in a good mood though, and I don't know if I was discriminated against. ☹️ (Original) 骗人 说好的价钱又加了几千元 浪费了我时间 心情很愉快 不知道是不是被歧视了☹️

Absolute atrocious customer care, I would NEVER recommend bringing any car here for any sort of service. Peter and Ray's lack of care to a customer situation is appalling.

If I could give 0 or negative stars I honestly would. This has to be the worst dealership I have ever conducted business with. I would truly recommend staying as far away as possible from the service department to just the general customer service is terrible. I’m not one to leave reviews at all but I went out of my way for this one. I’ve had a car sit in there service department for over 20 days - I’ve reached out for answers to the GM, service manager (Raymond and Peter) and it just isn’t important to them. ... Read More

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Google - Jan 21, 2026

If I could give 0 or negative stars I honestly would. This has to be the worst dealership I have ever conducted business with. I would truly recommend staying as far away as possible from the service department to just the general customer service is terrible. I’m not one to leave reviews at all but I went out of my way for this one. I’ve had a car sit in there service department for over 20 days - I’ve reached out for answers to the GM, service manager (Raymond and Peter) and it just isn’t important to them. Terrible dealership, stay far away. After this encounter I will never ever work with this dealership again and let all my friends and family know (20+ vehicles bought from Biener Audi and I never thought I’d be making a review like this) I even sent an email to the owner of Biener before deciding to impact there business with negative reviews.

I had an extremely disappointing experience with Biener Ford, specifically their service department. I dropped my truck off to have the shocks replaced and had a scheduled appointment. Despite that, my truck was not even looked at until over a week after my appointment, just sitting on their lot. And it’s not just about being upset — it’s about the excessive amount of time it took for them to even check the issue in the first place. Once they finally started the work, it still took far longer than it should have, even though I was later told the ... Read More

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Google - Jan 20, 2026

I had an extremely disappointing experience with Biener Ford, specifically their service department. I dropped my truck off to have the shocks replaced and had a scheduled appointment. Despite that, my truck was not even looked at until over a week after my appointment, just sitting on their lot. And it’s not just about being upset — it’s about the excessive amount of time it took for them to even check the issue in the first place. Once they finally started the work, it still took far longer than it should have, even though I was later told the shock parts only took three days to come in. When I was finally told my truck was ready, I drove it off the lot and immediately noticed a horrific noise coming from the brakes, and they were clearly not functioning properly. I turned around right away and went back to the dealership. Upon inspection, I also discovered that my rear bumper was cracked, indicating that my truck had been damaged while in their possession — and no one informed me. When I did go back, they then said “oh, it’s actually under warranty” and refunded me for the shocks. Had I not gone back, they would never have said anything or issued a refund. At this point, I have been without my truck for over 20 days. They have refused to provide a loaner vehicle, and I am getting no clear answers on when, or if, my truck will be fixed. This is the worst dealership and service department I have ever encountered. The lack of communication, accountability, and basic customer care is unacceptable. Do not bring your vehicle here no matter what.

Made an appointment ti have warranty work on a Tuesday. Called Wednesday to gather a status and was told they have not looked at the truck yet. Call Thursday they did the little repairs but have not test drove it to find out what making a noise. Called Friday they said he still needed ti test drive it. Finally after complaing enough someone calls me and says the noise is coming from the back axle. Then he said he needed to keep it for a few more days. I am going to get my truck and taking it to another ... Read More

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Google - Dec 12, 2025

Made an appointment ti have warranty work on a Tuesday. Called Wednesday to gather a status and was told they have not looked at the truck yet. Call Thursday they did the little repairs but have not test drove it to find out what making a noise. Called Friday they said he still needed ti test drive it. Finally after complaing enough someone calls me and says the noise is coming from the back axle. Then he said he needed to keep it for a few more days. I am going to get my truck and taking it to another dealership

Sunroof is leaking, they couldn't find the problem, nothing was fixed, took a day and a half and still charged me $100 just to spray water on the roof and tell me they don't know what's wrong

Came in for Oil & check fluids , filters, tire rotation etc. No faith that all were performed as windshield washer fluid was empty! This shows perhaps nothing was done…

DO NOT BY A USED CAR FROM THIS DEALER. If I could give this place 0 stars I would. The customer service seemed fantastic right up until the point where I purchased the car. As soon as I paid for the car, this all changed. The day I picked the car up from the dealer was June 14. I noticed that the touch screen was not working. I pointed this out to the salesman and he said no problem we will fix it. Countless days and hours spent with my car back in the Biener Ford garage and they finally replaced the ... Read More

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Google - Sep 30, 2025

DO NOT BY A USED CAR FROM THIS DEALER. If I could give this place 0 stars I would. The customer service seemed fantastic right up until the point where I purchased the car. As soon as I paid for the car, this all changed. The day I picked the car up from the dealer was June 14. I noticed that the touch screen was not working. I pointed this out to the salesman and he said no problem we will fix it. Countless days and hours spent with my car back in the Biener Ford garage and they finally replaced the unit with a “new one” on July 24th. I checked to see if it was working before driving away again and to my shock it wasn’t, and now the whole sound system shuts off and restarts every 5 minutes while driving (this wasn’t happening when I bought the car). So we are 6 weeks into life with the new car and it is now in a worse condition than it was when I first picked it up, entirely at the fault of Biener Ford. After this the car went back into their garage for 2 x 5 days periods and still no resolution. Each time no updates were given throughout the 5 day period & no offer for a courtesy vehicle so I could get to work and back (EXTREMELY INCONVENIENT). And to top it off, when I go to pick it up each time and ask the mechanic if the problem was fixed, he did not know (obviously hadn’t checked it out). At this point on August 18, I reached out to the General Manager - Ray Costello who I expected would be shocked to hear my story. Initially he was, and said he would get onto it and figure out what happened. Very naive of me to believe him. Fast forward to today, after months of chasing them to find out what’s going on, nobody has answers for me. General Manager Ray has gone radio silent like the rest of the team. Doesn’t call or respond to emails and I am left with a car that doesn’t work in the way it should do thanks to their not so handy-work. It is now almost 4 months since I purchased this car and well over a month since I was able to reach anyone for an answer or update. They took my money and hung me out to dry. I was not expecting miracles but I was expecting them to own their mistake and fix the issues that they have caused. If you are looking for an exhausting, thoroughly disappointing, and inconvenient place to buy an underperforming car from, Biener Ford is the place for you.

1/5 StarsHorrible experience! It’s been nearly three months since my brother purchased a car, and the dealership still hasn’t sent my registration. I’ve called multiple times, and each time they act like it’s the first they’re hearing about it. One employee even had the nerve to blame the DMV, but I checked, and the dealership never submitted the paperwork! The staff is rude, unorganized, and completely unhelpful. I regret buying from them—save yourself the headache and go somewhere else!

Avoid this place! The staff is clueless and careless. They talk nicely until they get your money, then you’re on your own.

Completely unprofessional. They don’t keep their word and have no respect for customers. I regret buying a car from them.

Terrible experience — these people have no idea what they’re doing. Once they sell you the car, they disappear. Zero follow-up, zero help. Stay far away.

I purchased my car on July 15th, and my experience with this dealership has been extremely frustrating. My temporary registration expired on August 28th, and to this day I still have not received my permanent registration. Every time I call, I get a different excuse — sometimes they say my documents were lost, other times they claim my license photo was unclear (even though I sent the exact same picture again, which they later admitted was fine). When I bought the car, I was also told I would receive a 90-day payment extension, as Ford was offering this to new customers ... Read More

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Google - Sep 26, 2025

I purchased my car on July 15th, and my experience with this dealership has been extremely frustrating. My temporary registration expired on August 28th, and to this day I still have not received my permanent registration. Every time I call, I get a different excuse — sometimes they say my documents were lost, other times they claim my license photo was unclear (even though I sent the exact same picture again, which they later admitted was fine). When I bought the car, I was also told I would receive a 90-day payment extension, as Ford was offering this to new customers at the time. The dealer repeated the same thing until they gave me the final paperwork — and then suddenly said the offer had expired and I only had a 45-day extension. I didn’t make a big issue out of it then, but now with everything else going wrong, it just adds to the disappointment. Meanwhile, I am paying $600 every month for insurance and $950 for the car installment, yet I cannot legally drive my vehicle because it is out of registration. Instead of resolving the issue, the dealer only offered me “points” worth about $150–200, which does nothing compared to the $1,550 I pay monthly. Because of their delays, I’ve been forced to rely on public transportation just to get to work. This is unacceptable after purchasing a brand new car. I strongly advise others to think twice before buying from this dealership. Do not go to this dealership, they do not resolve issues, and leave customers stuck.

My ford explorer 2021 model have premium extended warred and I found both rear shock absorber are damaged and oil is leaking I called the Biener Ford and an agent told this is covered and give me next day appointment I took off from work and went there the service agent telling me this is not covered by warranty and I should pay for this, when I took warranty they told everything is covered but In reality nothing is covered….

Absolutely worst service ever

My experience with this Ford dealership has been nothing short of frustrating. I brought in a valid warranty issue, backed by official documentation, and was told it was not acceptable with the excuse that “anyone could fill out that form.” Despite the paperwork being legitimate and verified, the service team refused to take responsibility or even offer a clear explanation. To make matters worse, I was told the service manager would follow up, but I never heard back. I’ve had to follow up multiple times myself, only to get vague answers and zero resolution. What’s most upsetting is ... Read More

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Google - Jul 7, 2025

My experience with this Ford dealership has been nothing short of frustrating. I brought in a valid warranty issue, backed by official documentation, and was told it was not acceptable with the excuse that “anyone could fill out that form.” Despite the paperwork being legitimate and verified, the service team refused to take responsibility or even offer a clear explanation. To make matters worse, I was told the service manager would follow up, but I never heard back. I’ve had to follow up multiple times myself, only to get vague answers and zero resolution. What’s most upsetting is that I now have to travel out of state back to the same Ford dealership where I originally purchased the vehicle just to get the issue fixed. Even they were confused as to why this local dealership is giving me such a hard time over a straightforward warranty matter. This level of unprofessionalism, poor communication, and complete lack of accountability is unacceptable. I highly recommend others avoid this dealership and take their business elsewhere.

The salesman has no idea what is he talking about

I purchased a Mustang Mach E from Biener Ford. They never notified the IRS or sent me the required paperwork to get my $7,500 tax credit. The manager and sales manager have been totally unresponsive to multiple requests for this information. This is the poorest customer service I have ever experienced. Do not buy an electric car from Biener Ford.

Thank you for calling me today to let me know that my truck needed service. It reminded me of the disdain I have for this establishment. I called 3-4 times a year ago to try to get a an extended warranty for my vehicle and not once received a call back, even though I always brought in vehicle for service only here and always accepted their recommendations of service. I even came to the location to speak to that same individual and he was not available. Left a message with front desk and still didn't receive a call. Since ... Read More

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Google - Jun 21, 2025

Thank you for calling me today to let me know that my truck needed service. It reminded me of the disdain I have for this establishment. I called 3-4 times a year ago to try to get a an extended warranty for my vehicle and not once received a call back, even though I always brought in vehicle for service only here and always accepted their recommendations of service. I even came to the location to speak to that same individual and he was not available. Left a message with front desk and still didn't receive a call. Since no one called me back, my time to get my extended warranty expired and could not get it now! I will never come back here! I would rather drive an hour away and go to Sayville Ford.

Said would call back never did

I booked an appointment to look at a car that nobody told me was already sold before driving there. My appointment was even confirmed the evening before. Heard nothing. When I arrived it took like 10 mins for anyone to acknowledge me. And the sales person who reached out to me to confirm the appointment wasn’t even there. Fortunately the guy who finally acknowledged me was cool. But not much he could do. Waste of a morning.

I believe this is a great local store, but be sure to check the website price before going in. The sales manager quoted me a price $7K higher than what was listed online and claimed they hadn’t checked the website. I found that hard to believe and immediately lost my trust.

Beginning in October 2024, the audio in our brand new Ford Escape PHEV purchased at Empire Ford in Huntington began working only intermittently. After three trips to that shop in which they had the car for a total of about five weeks, they did not repair it, even though each time we picked it up we were told it was fixed. Then the Navigation Fault showed up. I called Ford corporate. Tech there said take it to a different shop. Best advice ever. Steve understood the problem, the audio was fixed with updates in one visit, and the navigation fixed the ... Read More

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DealerRater - Feb 27, 2025

Beginning in October 2024, the audio in our brand new Ford Escape PHEV purchased at Empire Ford in Huntington began working only intermittently. After three trips to that shop in which they had the car for a total of about five weeks, they did not repair it, even though each time we picked it up we were told it was fixed. Then the Navigation Fault showed up. I called Ford corporate. Tech there said take it to a different shop. Best advice ever. Steve understood the problem, the audio was fixed with updates in one visit, and the navigation fixed the next week. As I waited, Steve kept me (as well as everyone else waiting) frequently updated on progress. He is a consummate professional and has a great tech team working with him. Steve will be in charge of all our future maintenance work.

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I had plans of buying another mustang , but service for my first one was so horrible, I’ll probably never purchase another ford again just so I don't have to deal with their garbage service. You have to pull teeth to have them repair components they damaged and cover warranty. But their go to is not being able to duplicate any issues until you run out of warranty, than they will find the issue in a matter of minutes, but while your under warranty you will have to bring it back a total of 6 times.

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Had an 8am appointment. Didnt really mean mean much. They got to me when they got to me.

The experience was far from acceptable. I was lied to number of times. Ford is really a disappointment.

Steve in Service is the man, now there's a guy who takes pride in his work.

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Steve Tomaski had patience and did an excellent job servicing my truck! I highly recommend him!

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Very untrustworthy vehicle was supposed to be delivered and was never delivered, was supposedly getting a 10% discount but ended up paying a lot more then the price i originally agreed to. when I looked at location it was at a different location then the dealership now they are trying to tell me there is something wrong with the tires almost a month after I should have received a supposed fixed car. Considering the original repair was expensive and this problem should have been diagnosed in the beginning. Use to trust them with every major repair now I’m scared to ... Read More

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Google - Nov 27, 2024

Very untrustworthy vehicle was supposed to be delivered and was never delivered, was supposedly getting a 10% discount but ended up paying a lot more then the price i originally agreed to. when I looked at location it was at a different location then the dealership now they are trying to tell me there is something wrong with the tires almost a month after I should have received a supposed fixed car. Considering the original repair was expensive and this problem should have been diagnosed in the beginning. Use to trust them with every major repair now I’m scared to even get my car back.

Well if i could give a zero, i would, i came in for routine service on my Mach-e, i was greeted outside and given a claim check. When i went inside, i saw the new Mach-e and decided to check it out. i lost track of time and after 1-1/2 hours, i decided to check on my vehicle and i was then informed that since i didn’t check in with the proper person, no service had been performed, so i got my vehicle and left.

Brought my car in for a tire change that had nail. Got a new tire, no problem. Drove to Pittsburgh and immediately had a transmission failure upon arriving in Pittsburgh. Never had a problem with this car since 2018 that I have owned it and suddenly need to replace transmission. Don’t usually go to this dealer but it was nearby and I knew I had to change my tire to travel to Pittsburgh. I will leave it up to you to decide if they are honest dealership!!!

Steve Tomasik was the gentleman who handled my check in and made sure all the repairs were completed. He was knowledgeable , friendly, helpful and expedited my repair. I was initially hesitant to bring my car to Bienener Ford but because Steve explained everything that was to be done and also when the repair was finished, Now you have me as a customer for life !! Thank you Steve Tomasik for making my first experience at your facility a GREAT one. You are the "BEST" !!

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I brought in my 2017 explorer with a P2119 error code, which stands for a bad throttle actuator control unit that is covered by Ford customer satisfaction program, but was told by Steve this is an issue with the gear…. Nothing is wrong with the gear. I wonder what Mr. Heinrich Ford would have said about what became of his company. I’ll repair it elsewhere before selling it, and I’ll go back and get myself a Toyota.

This was the worse experience I had with the purchase of a used vehicle. I purchased an Escape with low mileage. I was suspicious when a month after I purchased the car the oil change light came on. When I took it to another dealer I learned oil change wasn't done, there were several recalls on the vehicle, the rear suspension were shot and the brake pads were completely warn out. What was most aggravating is that 95 percent of these issues were covered by a warranty and this dealer simply didn't care enough to fix them. I had ... Read More

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Google - Sep 20, 2024

This was the worse experience I had with the purchase of a used vehicle. I purchased an Escape with low mileage. I was suspicious when a month after I purchased the car the oil change light came on. When I took it to another dealer I learned oil change wasn't done, there were several recalls on the vehicle, the rear suspension were shot and the brake pads were completely warn out. What was most aggravating is that 95 percent of these issues were covered by a warranty and this dealer simply didn't care enough to fix them. I had an out pocket cost of less than $300 and they didn't bother paying that. Go somewhere else if you are looking for a Ford. I recommend Crown Ford in Long Island.